We are confident you will love your MERABI. However, if it isn’t quite right, we have a simple returns process for you to follow!
To arrange a return, please visit the Returns Portal. Click the link to our Returns Manager page and select the website you purchased from.
Please be aware that we offer a flat rate for all returns when arranged via our Returns Manager. Kindly note, all return postage and fees, including any duty and taxes (if applicable), are the responsibility of the customer. Please note, you will receive the cost of the garment, minus the cost of delivery and returns fees back.
To receive a refund for your return
- Your MERABI must be raised on our Returns Portal and sent back to us within 14 days of receipt.
- You must ensure that your return is in perfect, unworn condition and has all tags and labelling in place. Please note that if your return is in an unsellable condition, it will be returned back to you.
How long do I have to submit my return?
All customers must log their return via the Returns Portal within 14 days of receipt. Once the return is logged, customers must return the item to us within 14 days from that date. After the 14 days, the label will expire, and a return cannot be processed or accepted.
How long does it take for MERABI to process your return and refund?
We will attempt to process all returns within 5-10 days of receipt. We will use this time to quality check each product thoroughly, ensure all tags are present and that the garment is in an acceptable and sellable condition. Once we have received and accepted your return, your refund will be processed within 7-10 business days (please allow extra time during peak period).
What if my MERABI isn’t quite right?
Due to the nature of our delicate fabrics and garments, we have a dedicated QC team that check every garment before dispatch to you. However, if you do happen to receive a faulty item, you must reach out to our Client Concierge team within 48 hours of receipt to discuss next steps. Please ensure you send a description of the issue and relevant photos so we can arrange the fastest remedy. If we can repair your MERABI, our Client Concierge team will arrange this with you.
What if I try to process a return outside the returns window as stated above?
Customers will not be offered a refund or a credit option if they attempt to process a return outside of our returns window.