Dress is Beautiful, but wrong size
I like the dress but unfortunately it's too big. I talked a customer service person to make sure to get right size before I ordered. I knew I needed size xs since I were xxs or xs for all the other brands but the customer service person told me to get size S. I was worried but trusted her and ordered size S but it's way too big. I also paid for express shipping but it didn't arrived on time. Now Im waiting for DHL to pick it up after paying gbp30 for return cost. I don't understand why I have to pay return shipping when the customer service told me to buy a wrong size.
I am sorry to hear that your dress is not a perfect fit, we will always advise from the measurements given to us. When ordering online, we can't always guarantee the size will be correct without you trying it on.
Please do email firstname.lastname@example.org so we can assist further.